Refund & Return
Customer satisfaction is our priority at JK Hub. If you are not completely satisfied with your purchase, we offer a straightforward return and refund policy.
30-Day Return Window
You have 30 days from the date of package delivery to request a return or replacement for eligible items.
Eligibility Criteria
To be eligible for a return:
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Items must be unused, unworn, in the original condition received, and in original packaging with all tags attached.
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Certain items are non-returnable due to hygiene and health regulations, including opened beauty products, skincare items, intimate goods, and opened personal care items.
Return Process
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Navigate to the Contact Us section on our website.
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Select "Returns & Refunds" as the inquiry topic, enter your Order Number, and detail the reason for the return.
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Our support team will review your request and provide the official return address and instructions. Unsolicited returns sent back without prior approval will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon receipt. If an item is defective, damaged, or incorrect, contact us via the Contact Us form within 48 hours of delivery with clear photos or video proof. We will arrange a free replacement or issue a full refund at no extra cost to you.
Refunds
Once your returned package is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed back to your original payment method within 5 to 7 business days.
